Improving Customer Engagement with Amazon Connect Dynamic 365 Integration, AI Omnichannel Chat & Speech Analytics
How are you combining Amazon Connect Dynamic 365 Integration, Dynamics 365 AI Omnichannel Chat, and AI Speech Analytics to enhance your contact center performance?
Let’s discuss:
How are you connecting Amazon Connect with Dynamics 365 for a unified agent experience?
Are you using AI-powered chat to handle multiple channels? What results have you seen?
How is AI Speech Analytics helping you understand customer sentiment and agent performance?
Share your setup, tools, and challenges. Whether you're planning or already running these solutions, your insights can help others!
3 Views
